1. Introduction
Thank you for shopping at ebook4u.store. We strive to provide high-quality eBooks and a great user experience. Due to the nature of digital products, our refund policy is designed to address specific circumstances related to eBooks.
2. Refund Eligibility
- Digital eBooks: Due to the nature of digital content, we generally do not offer refunds once a purchase is completed and the eBook is downloaded. However, we may consider refunds in the following situations:
- Technical Issues: If you encounter technical problems with downloading or accessing the eBook, please contact us within [number of days, e.g., 7 days] of purchase. We will work to resolve the issue or offer a refund if the problem cannot be fixed.
- Incorrect Product: If you received an eBook different from what you ordered or there was an error in the product description, please contact us within [number of days, e.g., 7 days] of purchase for assistance and possible refund.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team from here with your order number and details of the issue.
- Provide any relevant documentation or screenshots that demonstrate the issue.
- Our team will review your request and provide instructions on how to proceed.
4. Processing Time
Refund requests are typically processed within [number of days, e.g., 10 business days] after the issue has been validated and necessary steps have been taken.
5. Non-Refundable Items
The following eBooks are not eligible for refunds:
- eBooks that have been downloaded or accessed
- Purchases made outside of our standard refund policy timeframe
6. Contact Us
If you have any questions about our Refund Policy, please contact us